Catherine’s extensive career as a healthcare executive is marked by her resourcefulness and drive to achieve results across various facets of strategy, operations, and management. Through her commitment to servant and transformational leadership principles, she inspires teams to align with the organization’s mission and values. Her collaborative skills shine both within the organization and in partnerships with external entities.
Her executive roles have spanned across notable companies such as Optum/Prospero-Health, Community Health Choice, Amerigroup-Anthem, Kelsey-Seybold Medical Group, Prudential Healthcare, and MetLife Healthcare showcasing her versatility and expertise in both for-profit and non-profit commercial and government sectors from the prospective of both a payer and provider. Catherine’s dedication to community service is evident through her active involvement in various boards and committees, including her role as the 2023 Board of Directors Chair for the San Jose Clinic and 2016 Board of Directors Chair for The Immunization Partnership.
Catherine’s academic background in Public Administration and Business Administration, enhanced by specialized training in leadership, interim executive and marketing, further solidifies her qualifications as a distinguished leader in the healthcare industry. Her journey reflects a blend of strategic vision, operational excellence, family caregiver, and a deep commitment to enhancing healthcare delivery and leadership development.
Angela’s dedication to providing quality, accessible, and affordable healthcare is evident throughout her successful career. She has consistently driven growth, operational efficiency, and high patient satisfaction. Angela’s ability to foster strong relationships with accrediting and regulatory agencies ensures compliance and maintains the highest standards in healthcare delivery.
Her expertise in Medicare Advantage is particularly noteworthy. Angela’s experience with PacifiCare Medicare Advantage (MA) and the first Kelsey-Seybold Clinic MA contract, along with her DSNP clinical care delivery role with Optum/Prospero-Health, has given her extensive knowledge in this area. She effectively navigates the complexities of Medicare Advantage, Medicaid, and Affordable Care Act programs, ensuring optimal member experience and clinical outcomes for patients.
Additionally, Angela excels in customer experience, especially in first call resolution and real-time call representative training as demonstrated during her time at Community Health Choice. She understands the importance of exceptional customer service and has developed strategies to improve first call resolution rates. Angela’s leadership style, characterized by empathy, collaboration, and continuous improvement, creates a positive work environment and drives success. Her extensive for-profit and non-profit payer and provider experience and leadership qualities make her a valuable asset to any healthcare organization.